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e’Learning SUPERTRAC Supervisory Management Skills

R750.00 R650.00

Use AFFILIATE REF CODE # 001, when completing your order.
The INTRA e-Learning training was created specifically for South African employers and employees.

COVID-19 work-from-home protocols established e’Learning as a permanent feature in the education landscape.

This course content can be accessed, consumed and shared at a time and place that best suits the learner.

Course Content

  • Characteristics of a Supervisor Exercise
  • Characteristics of a Supervisor Action Plan
  • What is a Supervisor?
  • Basic Duties of a Supervisor
  • The Supervisor’s Responsibilities
  • Skills Required to Supervise Thinking and Technical Skills
  • Skills Required to Supervise Interpersonal Skills
  • Skills Required to Supervise Maximising Performance/Behaviour
  • Identify Supervisory Abilities – Exercise
  • Identify Supervisory Abilities – Checklist
  • Thinking and Technical Skills
  • Interpersonal [Employees] Skills
  • Maximising Performance/Behaviour
  • Purpose of Health & Safety Management
  • Elements of Business
  • Scope of Losses
  • Costs of Incidents
  • Definition of an Incident
  • Their Effects
  • Domino Sequence
  • Causes of Incidents
  • ABC of Health and Safety
    The 88% Effort Rule
  • Intro to the Occupational Health & Safety Act
  • Structure of the Act
  • Regulations
  • Standards
  • Health & Safety Management System
  • Organisational Structure
  • Our Organisational Structure
  • Legal Duties of Supervisors
  • Assignment of Supervisors
  • Health & Safety Representatives
  • Membership of the Committee
  • Duties of the Health & Safety Committee
  • Frequency of Committee Meetings
  • Health & Safety Committee Minutes
  • Documents and Records
  • Action In The Event of:
  • Action In The Event of:
  • Not Disturbing the Scene
  • Rights of the Employee
  • Duties of the Employee
  • Intro to the Labour Relations Act
  • Health & Safety Policy
  • Our Organisation’s Rules and Procedures
  • Job Descriptions
  • Scope of Authority
  • Work Permits
  • Trade Unions and Worker Involvement
  • Different Leadership Styles
  • The Autocratic Supervisor
  • How Autocrats Usually Behave
  • Identify an Autocratic Role Model Exercise
  • The Democratic Supervisor
  • Identify a Democratic Role Model Exercise
  • The Pseudo Democratic Supervisor
  • How Pseudo Democrats Behave
  • Identify a Pseudo Democratic Role Model
  • The Hands-Off [Free Reign] Supervisor
  • Identify the Learner’s Style
  • The Qualities of a Good Leader
  • What is Project Planning?
  • Benefits of Project Planning
  • Project Planning Exercise
  • Project Planning Processes – Employee Involvement
  • How Far Ahead to Plan?
  • Planning Time Frames
  • Barriers to Project Planning – Exercise
  • Reasons for Resistance to New Plans
  • Overcoming Resistance
  • What is Job Analysis?
  • Objective of Job Analysis
  • Elements of Job Analysis
  • When should a Job Analysis be done?
  • Benefits of Job Analysis
  • Factors to look for when conducting Job Analysis
  • Methods of Job Analysis
  • Examples of Jobs needing Analysis
  • Fact Finding not Fault Finding
  • Conducting a Job Analysis Preparation
  • Job Analysis Worksheet
  • Conducting a Job Analysis During
  • Conducting a Job Analysis– After
  • Possible Solutions and Recommendations
  • Conduct a Job Analysis Exercise
  • Job Analysis Worksheet Findings
  • Job Analysis – Worksheet
  • Purpose of Organising
  • The Process of Organising
  • Checklist for Organizing the Work
  • How Communication Takes Place
  • Who are you Communicating with?
  • Barriers to Communication Exercise
  • Benefits of Good Interpersonal Communication Skills
  • Reasons for Communication Break Down
  • Ways to Develop Good Interpersonal Communication Skills Exercise
  • Safety Briefings & Tool-Box Talks
  • Tool-Box Talks Topics
  • Problem Solving and Decision Making – Exercise
  • Intro to Problem Solving and Decision Making
  • Types of Workplace Problems
  • Classifying Health & Safety Risks or Problems
  • Prioritizing the Risk or Problem
  • Identify Health & Safety Risks or Problems Exercise
  • Challenges of Problem Solving and Decision Making
  • Ways to Approach Problem Solving
  • A.I.D.S. Method to Defining the Problem Analyse
  • A.I.D.S. Method to Defining the Problem Investigate
  • A.I.D.S. Method to Defining the Problem Decide
  • A.I.D.S. Method to Defining the Problem Solve
  • The A.I.D.S. Method Exercise
  • Problem Solving and Decision Making – Conclusion
  • Intro to Supervisory Control
  • Other ways of Maintaining Control
  • Excessive Control
  • Identifying Poor Performance
  • Discussing a Performance Problem
  • Rectifying a Performance Problem Action Plan
  • What is Delegation?
  • Objectives of Delegation
  • Benefits of Delegating the Supervisor
  • Benefits of Delegating The Employee
  • Benefits of Delegating The Task
  • Considerations when Delegating
  • Responsibility, Authority, Accountability
  • The Need for Delegation Exercise
  • Supervisor Difficulties when Delegating
  • The Process of Delegation – Developing Employees
  • Coaching Your Employees
  • The Team
  • Role of the Supervisor in Developing Teams
  • Maintaining the Team
  • Motivational Factors Exercise
  • You the Motivator
  • Motivational Activities

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