Course Content
- Characteristics of a Supervisor Exercise
- Characteristics of a Supervisor Action Plan
- What is a Supervisor?
- Basic Duties of a Supervisor
- The Supervisor’s Responsibilities
- Skills Required to Supervise Thinking and Technical Skills
- Skills Required to Supervise Interpersonal Skills
- Skills Required to Supervise Maximising Performance/Behaviour
- Identify Supervisory Abilities – Exercise
- Identify Supervisory Abilities – Checklist
- Thinking and Technical Skills
- Interpersonal [Employees] Skills
- Maximising Performance/Behaviour
- Purpose of Health & Safety Management
- Elements of Business
- Scope of Losses
- Costs of Incidents
- Definition of an Incident
- Their Effects
- Domino Sequence
- Causes of Incidents
- ABC of Health and Safety
The 88% Effort Rule
- Intro to the Occupational Health & Safety Act
- Structure of the Act
- Regulations
- Standards
- Health & Safety Management System
- Organisational Structure
- Our Organisational Structure
- Legal Duties of Supervisors
- Assignment of Supervisors
- Health & Safety Representatives
- Membership of the Committee
- Duties of the Health & Safety Committee
- Frequency of Committee Meetings
- Health & Safety Committee Minutes
- Documents and Records
- Action In The Event of:
- Action In The Event of:
- Not Disturbing the Scene
- Rights of the Employee
- Duties of the Employee
- Intro to the Labour Relations Act
- Health & Safety Policy
- Our Organisation’s Rules and Procedures
- Job Descriptions
- Scope of Authority
- Work Permits
- Trade Unions and Worker Involvement
- Different Leadership Styles
- The Autocratic Supervisor
- How Autocrats Usually Behave
- Identify an Autocratic Role Model Exercise
- The Democratic Supervisor
- Identify a Democratic Role Model Exercise
- The Pseudo Democratic Supervisor
- How Pseudo Democrats Behave
- Identify a Pseudo Democratic Role Model
- The Hands-Off [Free Reign] Supervisor
- Identify the Learner’s Style
- The Qualities of a Good Leader
- What is Project Planning?
- Benefits of Project Planning
- Project Planning Exercise
- Project Planning Processes – Employee Involvement
- How Far Ahead to Plan?
- Planning Time Frames
- Barriers to Project Planning – Exercise
- Reasons for Resistance to New Plans
- Overcoming Resistance
- What is Job Analysis?
- Objective of Job Analysis
- Elements of Job Analysis
- When should a Job Analysis be done?
- Benefits of Job Analysis
- Factors to look for when conducting Job Analysis
- Methods of Job Analysis
- Examples of Jobs needing Analysis
- Fact Finding not Fault Finding
- Conducting a Job Analysis Preparation
- Job Analysis Worksheet
- Conducting a Job Analysis During
- Conducting a Job Analysis– After
- Possible Solutions and Recommendations
- Conduct a Job Analysis Exercise
- Job Analysis Worksheet Findings
- Job Analysis – Worksheet
- Purpose of Organising
- The Process of Organising
- Checklist for Organizing the Work
- How Communication Takes Place
- Who are you Communicating with?
- Barriers to Communication Exercise
- Benefits of Good Interpersonal Communication Skills
- Reasons for Communication Break Down
- Ways to Develop Good Interpersonal Communication Skills Exercise
- Safety Briefings & Tool-Box Talks
- Tool-Box Talks Topics
- Problem Solving and Decision Making – Exercise
- Intro to Problem Solving and Decision Making
- Types of Workplace Problems
- Classifying Health & Safety Risks or Problems
- Prioritizing the Risk or Problem
- Identify Health & Safety Risks or Problems Exercise
- Challenges of Problem Solving and Decision Making
- Ways to Approach Problem Solving
- A.I.D.S. Method to Defining the Problem Analyse
- A.I.D.S. Method to Defining the Problem Investigate
- A.I.D.S. Method to Defining the Problem Decide
- A.I.D.S. Method to Defining the Problem Solve
- The A.I.D.S. Method Exercise
- Problem Solving and Decision Making – Conclusion
- Intro to Supervisory Control
- Other ways of Maintaining Control
- Excessive Control
- Identifying Poor Performance
- Discussing a Performance Problem
- Rectifying a Performance Problem Action Plan
- What is Delegation?
- Objectives of Delegation
- Benefits of Delegating the Supervisor
- Benefits of Delegating The Employee
- Benefits of Delegating The Task
- Considerations when Delegating
- Responsibility, Authority, Accountability
- The Need for Delegation Exercise
- Supervisor Difficulties when Delegating
- The Process of Delegation – Developing Employees
- Coaching Your Employees
- The Team
- Role of the Supervisor in Developing Teams
- Maintaining the Team
- Motivational Factors Exercise
- You the Motivator
- Motivational Activities
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